PRIVACY POLICY

What data does OPERASK collect ?

OPERASK collects and processes, in particular:

• Your first and last name;
• Your email address;
• Your phone number;
• Your login and browsing data.

When does OPERASK collect your personal data ?

OPERASK collects data that you voluntarily provide, especially when:

• You browse our website, view its sections, and use the information published there;
• You subscribe to OPERASK newsletters;
• You contact OPERASK through our website.

When filling out forms, required fields are marked with an asterisk (*).
These fields are necessary for OPERASK to fulfill its obligations towards you, such as providing the requested product/service, information, or newsletter.If this mandatory information is not provided, OPERASK will not be able to deliver the requested information.
Certain technical data (such as your computer’s IP address) or information related to your website visits and functionalities may be automatically collected through cookies.A cookie does not identify you personally; instead, it records information about your computer’s browsing activity on our website, which OPERASK can read during future visits to facilitate your navigation.
The retention period for this information is two (2) months.
You may manually delete this information from your computer by following the applicable procedures for your operating system and web browser.If you choose to reject cookies on your device’s hard drive, the website’s functionality may not be fully ensured.OPERASK may also collect anonymous data regarding website traffic and user flows, such as internet service providers, IP addresses, browser type and version, connection duration, etc.
This data is collected mainly to meet legal obligations and may also be used for statistical purposes to analyze website traffic and improve its usability according to users’ needs and preferences. This data is never used for personal identification.

How does OPERASK use your personal data?

OPERASK processes your personal data within a contractual framework for one or more of the following purposes:

• Improving your user experience on OPERASK’s website and enabling access to its features and services;
• Sending personalized information and newsletters about OPERASK, its products, services, and updates;
• Sending news updates related to OPERASK products and services.

Certain newsletters that OPERASK sends are directly related to its products and services.If you wish to unsubscribe from these newsletters, a link is provided in each email. You can also contact OPERASK to be removed from the mailing list.

How long does OPERASK retain your personal data?

OPERASK retains your personal data only for as long as necessary to fulfill the purposes for which it was collected (see Section 2).
Your personal data will be stored throughout the duration of your contractual relationship with OPERASK and archived for three (3) years after the end of that relationship unless it has an administrative, accounting, or legal interest (e.g., to establish proof of a right or contract).
If you have subscribed to OPERASK’s newsletter, you can modify your subscription preferences or unsubscribe at any time using the link provided in each newsletter or promotional message.

Who will have access to your personal data?

OPERASK commits not to disclose, transfer, or share personal data with third parties without obtaining your prior written consent.
However, OPERASK may share your personal data with its service providers for the purposes mentioned above, but only to the extent necessary to perform the assigned tasks.
These service providers will always act in compliance with applicable data protection laws and must ensure confidentiality and security according to OPERASK’s commitments as a data controller.Your personal data may also be disclosed in compliance with legal, regulatory, or judicial decisions, or if necessary, to protect OPERASK’s rights and interests.

Where is your personal data stored?

To ensure optimal security for your personal data, it is stored either in OPERASK’s databases or those of its service providers.
OPERASK uses hosting services from OVH, which acts as a data processor.Your data will not be transferred outside the European Union.

How is your personal data protected?

OPERASK is committed to taking all necessary measures to ensure the confidentiality and security of the personal data entrusted to it.
It will inform you of any security breach that may accidentally or unlawfully lead to the destruction, loss, alteration, disclosure, or unauthorized access to your personal data.

What are your rights regarding your personal data?

In accordance with current regulations, you have the following rights at any time:
The right of access to your personal data processed by OPERASK;
The right to rectification, allowing you to update or correct your personal data;
The right to restrict processing, by requesting a temporary suspension of processing;
The right to object to the processing of your personal data, particularly for marketing purposes;
The right to erasure, allowing you to request the deletion of your personal data;
The right to data portability, enabling you to retrieve your personal data for personal use.
You can exercise these rights at any time by contacting OPERASK and providing:
Your request details,
A copy of an identity document,
The address where you wish to receive a response.
Contact details:
‍By mail: OPERASK, 8 rue Jean Jaurès, SAINT-GENIS-DES-FONTAINES (66740), France.
‍By email: contact@operask.com
‍A response will be provided within one (1) month of receiving the request. This period may be extended to two (2) months if the request is complex.You also have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL).

Newsletter and Marketing Communications

Users may subscribe free of charge to OPERASK’s newsletter to receive information about the company’s offers, events, and new products or services available on the website.
Users can modify their subscription preferences or unsubscribe at any time via the link provided in each newsletter or marketing message.